JADEX HEALTH HUB POLICIES
Terms, Privacy & Policies
This page contains important information about using JaDex Health Hub, booking and receiving our services, how we handle your personal information and how we operate our website.
Last updated: October 2026
TERMS & CONDITIONS
About these terms
These terms apply to appointments and services provided by JaDex Health Hub, including services provided under associated JaDex brands.
In these terms, references to “JaDex”, “JaDex Health Hub”, “we”, “us” or “our” mean JaDex Health Hub unless otherwise stated.
By booking an appointment or service with us, you agree to the applicable booking, cancellation and payment terms below.
Appointments & arriving for treatment
Please arrive on time for your appointment.
If you arrive late, we will usually still need to finish your appointment at the originally scheduled time so that subsequent appointments are not affected. The full appointment fee may still apply.
Where additional time is available and both you and your practitioner agree to extend the appointment, an additional charge may apply. This will be discussed with you before the additional service is provided.
Consent to assessment & treatment
Booking an appointment indicates your agreement to these booking terms and your intention to attend for assessment or the service booked. It does not constitute blanket consent to clinical treatment.
Before assessment or treatment is undertaken, your practitioner will explain what is proposed and obtain appropriate consent.
Consent is an ongoing process. You are encouraged to ask questions and may decline a particular treatment or withdraw your consent at any time.
Written consent may be obtained where appropriate, particularly for certain procedures such as injection therapy.
Treatment, advice & outcomes
JaDex aims to provide all services with appropriate professional care and skill.
Healthcare and rehabilitation outcomes vary between individuals. No particular treatment result, recovery time or outcome can be guaranteed.
Following assessment, your practitioner will discuss their findings and appropriate options with you. Treatment and rehabilitation plans may change as your condition, symptoms, goals or circumstances change.
Following assessment, we may determine that a particular treatment or service is not clinically appropriate. Where appropriate, we will discuss alternatives or recommend onward referral.
You are responsible for deciding whether to follow advice, rehabilitation programmes and recommendations provided to you. Please tell your practitioner if you are unable to follow a programme, experience unexpected symptoms or have concerns about your treatment.
Nothing within these terms affects your statutory rights.
Injection Medicine
Booking an assessment or appointment relating to injection medicine does not guarantee that an injection will be clinically appropriate or provided.
Suitability will be determined following appropriate clinical assessment and consideration of relevant medical information, risks, benefits, alternatives and contraindications.
Where injection treatment is appropriate, the proposed procedure will be discussed with you and appropriate consent obtained.
Some injection pathways may require separate appointments. Steroid injection treatment may require an initial assessment followed by the arrangement of a private prescription and a subsequent appointment for the injection.
Where medication must be obtained separately from a pharmacy, pharmacy or prescription charges may be payable in addition to JaDex fees.
If injection therapy is not considered appropriate, alternative treatment, rehabilitation or onward referral may be discussed.
Referrals, investigations & third-party services
Where appropriate, your practitioner may recommend further investigation, imaging, medical review or treatment from another healthcare professional or organisation.
With an appropriate lawful basis, relevant information may be shared where necessary to facilitate your care or referral.
Unless specifically agreed otherwise, it remains your responsibility to arrange and attend appointments with external providers following referral.
Third-party providers operate independently and may have their own terms, fees and privacy arrangements. JaDex is not responsible for services independently provided by another organisation or practitioner.
Charges may apply for certain reports, letters or administrative referrals. Where possible, you will be informed of any charge before the work is undertaken.
Chaperones, companions & young people
We want everyone attending JaDex to feel comfortable and safe.
You may ask to have a chaperone present or bring an appropriate person with you to your appointment. Where possible, please let us know before attending.
As a small independent healthcare provider, we may not always have an additional member of staff available to act as a chaperone. Where a chaperone is required and cannot appropriately be provided, the appointment or relevant part of an examination may need to be rearranged.
We ask that patients under 18 attend with a parent, guardian or appropriate responsible adult unless alternative arrangements have been agreed with the treating practitioner.
Clinical consent and capacity will be considered appropriately for each individual patient.
Behaviour, safety & ending treatment
Patients, visitors, staff and practitioners are entitled to be treated with dignity and respect.
JaDex reserves the right to stop an appointment, decline a particular treatment or discontinue future services where reasonably necessary. This may include circumstances involving abusive, threatening, discriminatory or inappropriate behaviour; significant safety concerns; failure to follow reasonable instructions necessary for safe treatment; an actual or potential conflict of interest; breakdown of the therapeutic relationship; or circumstances where continuing treatment is no longer clinically appropriate.
Where practicable, we will explain the reason and provide reasonable notice.
Where advance payment has been made for services that JaDex subsequently decides it cannot provide, the unused amount will normally be refunded, subject to services already provided and any other applicable terms.
Cancellation & non-attendance
Appointment times are reserved specifically for you. Late cancellations and missed appointments can prevent another patient from accessing that appointment.
Unless different terms were clearly stated when booking:
More than 48 hours' notice: No cancellation charge.
Between 24 and 48 hours' notice: 50% of the appointment fee may be charged.
Less than 24 hours' notice: The full appointment fee may be charged.
Failure to attend: The full appointment fee may be charged.
Where a cancelled appointment can be filled by another client, we may waive the cancellation charge.
We understand that exceptional circumstances occur. Any decision to waive a cancellation fee remains at the discretion of JaDex.
If JaDex needs to cancel your appointment, you will not be charged for the cancelled service and we will endeavour to offer an alternative appointment.
Different cancellation arrangements may apply to classes, courses, events, packages, Corporate Health services or specifically commissioned services. Any different terms will be communicated when booking or purchasing.
Fees & payment
The price applicable to your appointment or service will normally be the price displayed or communicated at the time of booking.
Payment is normally due at the time the service is provided unless another arrangement has been agreed in advance.
JaDex may accept payment from an insurer, employer, solicitor or other third-party funder where this has been agreed.
Where a third party has agreed to fund treatment, you are responsible for ensuring appropriate authorisation is in place. Unless JaDex has expressly agreed otherwise with the funding organisation, you may remain responsible for charges that the third party refuses or fails to pay.
If you intend to reclaim treatment costs from an insurer yourself, it is your responsibility to confirm that your policy covers the service and practitioner concerned. A receipt can be provided following payment.
Additional services such as reports, letters, extensive administrative work or specifically commissioned work may incur an additional fee. Any significant charge will normally be agreed before the work is undertaken.
Packages, prepaid services & classes
Where services, classes or programmes are purchased in advance, any additional terms applying to that particular package will be provided when you book or purchase it.
Purchasing a package does not guarantee a particular clinical or performance outcome.
Specific cancellation, refund or transfer arrangements may apply to classes, courses, events and prepaid programmes and will be communicated where applicable.
Medical records & access to information
JaDex maintains appropriate records relating to assessment, treatment and services provided.
You have the right to request access to personal information that we hold about you.
We may ask for information reasonably necessary to verify your identity before releasing sensitive information. Where another individual or organisation requests information on your behalf, we may require appropriate evidence that they are authorised to receive it.
Subject access requests are normally provided without charge and handled within the timescales required by data protection law.
Information may sometimes need to be withheld or redacted where required or permitted by law, including where disclosure could adversely affect the rights of another person.
Further information about how JaDex collects, stores, uses and protects personal information is contained in our Privacy Policy.
Complaints & feedback
We want patients and clients to feel comfortable raising concerns about their experience with JaDex.
If you are unhappy with any aspect of your care or the service you have received, please contact us as soon as possible so that we have an opportunity to investigate and respond.
Email: complaints@jadexhealthhub.co.uk
Telephone: 07495570627
We aim to acknowledge complaints promptly and provide a response within a reasonable timeframe. Where more time is required to investigate a matter properly, we will keep you informed.
Where appropriate, we can also provide information about relevant external professional, regulatory or complaints routes.
Changes to these terms
We may update these terms from time to time to reflect changes to our services, professional guidance, business arrangements or applicable law.
The current version will be published on our website together with the date it was last updated.
PRIVACY POLICY
Who we are
JaDex Health Hub is the trading name of Kit Wilson, operating as a sole trader.
For the purposes of UK data protection law, Kit Wilson is the Data Controller responsible for the personal information described in this Privacy Policy.
JaDex Health Hub
41 Market Place
Pickering
North Yorkshire
YO18 7AE
Email: info@jadexhealthhub.co.uk
Telephone: 07495570627
If you have questions about how your personal information is collected, used or protected, or wish to exercise your data protection rights, please contact us using the details above.
Information we collect
The information we collect depends on how you interact with JaDex.
This may include your name, date of birth, address, contact details, emergency contact details, appointment and booking information, payment and transaction information, correspondence, referral information, website form submissions, marketing preferences, areas of interest and information necessary to provide or administer our services.
If you submit an enquiry through our website, you may choose to provide information about your health, symptoms or circumstances. Please only provide information that is relevant to your enquiry.
Where you receive healthcare or related clinical services, we may also collect information concerning your health, including medical history, symptoms, medications, allergies, diagnoses, assessment findings, treatment records, rehabilitation plans, investigation or imaging information, referrals and correspondence.
Health information is classed as special category personal data and receives additional protection under UK data protection law.
How we obtain your information
We may obtain information directly from you when you contact us, complete a website form, join a mailing or launch list, book or attend an appointment, provide information to a practitioner, use one of our services, attend a class or programme, make a payment, provide feedback or otherwise communicate with us.
Where appropriate, information may also be received from another source, including another healthcare professional, GP, hospital, insurer, employer, solicitor, authorised representative, parent or guardian, referring organisation or another organisation involved in your care.
How we use your information
We may use personal information to:
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arrange and manage appointments;
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provide assessment, treatment, rehabilitation and other services;
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maintain appropriate clinical records;
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communicate with you about appointments or care;
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determine whether treatment or another service is appropriate;
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arrange prescriptions, referrals or onward care where appropriate;
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communicate with other healthcare professionals where appropriate;
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process payments and maintain financial records;
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administer classes, programmes and other JaDex services;
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respond to enquiries, complaints and requests;
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comply with professional, regulatory, insurance and legal requirements;
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manage the safety and operation of JaDex;
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improve and administer our services;
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send marketing communications where we have an appropriate lawful basis;
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manage mailing lists, expressions of interest and updates about new or upcoming JaDex services where you have chosen to receive them.
Lawful bases for processing
Depending upon the circumstances, we may process personal information because it is necessary to perform a contract or take steps at your request before entering into a contract; to comply with a legal obligation; for our legitimate interests or those of another party where these are not overridden by your rights; or because you have provided consent.
Different lawful bases may apply to different uses of your information.
Where we process special-category health information, we will also rely on an appropriate condition permitted by data protection law, which may include processing necessary for the provision or management of healthcare by or under the responsibility of an appropriate healthcare professional.
Sharing your information
We do not sell your personal or medical information.
Where necessary and supported by an appropriate lawful basis, information may be shared with organisations or individuals such as healthcare professionals involved in your care, GPs, hospitals, diagnostic or imaging providers, pharmacies or prescribing services, insurers, funding organisations, solicitors or authorised representatives, referring organisations, professional advisers, regulators and authorities.
We may also use companies that process information on our behalf to provide services such as practice management, booking, website hosting, communications, payments and IT services.
We only share information appropriate to the relevant purpose.
Cliniko
JaDex uses Cliniko to support practice management, appointments and clinical records.
Personal and health information entered during booking or collected as part of your care may therefore be processed using Cliniko.
Cliniko acts as a technology service provider and maintains its own security and privacy arrangements.
Wix and our website
Our website is built and hosted using Wix.
When you use the website, Wix and other services required to operate the website may process certain technical information.
Information you voluntarily submit through website forms, including enquiries, mailing-list registrations and expressions of interest, may be processed and stored using Wix and associated website systems.
Further information about cookies and similar technologies is provided in our Cookie Policy.
Payments
Where payments are processed through an external payment provider, that provider may process information necessary to complete the transaction.
JaDex may not receive or retain complete payment-card information where payment is processed directly by a third-party provider.
Marketing
We may send information about JaDex services, events, classes, news, opening updates or other developments where permitted by law.
You may also choose to join a mailing list or register your interest in particular JaDex services or activities. Where you provide information about your interests, we may use this to make the updates we send more relevant to you.
Where consent is required for electronic marketing, we will obtain it. Providing marketing consent is optional and does not affect your ability to access healthcare or other JaDex services.
You can unsubscribe from marketing communications at any time using the unsubscribe option provided in our emails or by contacting us.
Opting out of marketing does not prevent us from contacting you where necessary regarding appointments, treatment, payments, enquiries or other services you are receiving.
Photographs, video, testimonials & social media
We will not use identifiable patient photographs, videos, testimonials or clinical information for public marketing simply because you have received services from JaDex.
Where identifiable material is intended for promotional or marketing use, appropriate permission will be obtained.
Where our use relies on your consent, you may withdraw that consent for future use.
How long we keep information
Marketing information will normally be retained while you remain subscribed or until it is no longer required for the purpose for which it was collected. Enquiry information will be retained only for as long as reasonably necessary to respond to and manage the enquiry, subject to any legal, clinical or business record-keeping requirements that may subsequently apply.
Information security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Measures may include appropriate electronic systems, access controls, passwords, secure practice-management systems and procedures for handling confidential information.
International transfers
Some technology and service providers used by JaDex may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate measures will be used where required to ensure the transfer complies with applicable UK data protection requirements.
Your rights
Depending on the circumstances, you may have rights including the right to:
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be informed about how your information is used;
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request access to information we hold about you;
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request correction of inaccurate information;
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request deletion in certain circumstances;
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request restriction of processing in certain circumstances;
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object to certain processing;
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request transfer of information in certain circumstances; and
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withdraw consent where processing relies upon consent.
These rights are not absolute and may not apply in every situation.
You also have a right to object to certain processing based on legitimate interests and to the use of your personal information for direct marketing.
Accessing your records
You may request access to personal information held about you by contacting JaDex.
We may need to verify your identity before releasing sensitive information.
Where someone requests information on your behalf, we may require evidence that they are authorised to act for you.
Requests are normally provided without charge and responded to within the applicable statutory timeframe.
Children & young people
Where JaDex provides services to children or young people, we may process information relating to both the young person and, where appropriate, their parent, guardian or responsible adult.
We will handle this information in accordance with applicable data protection requirements and take account of the young person's age, understanding and circumstances.
Automated decision-making
JaDex does not currently make decisions about patients or clients based solely on automated processing that produce legal or similarly significant effects.
If this changes, this Privacy Policy will be updated as required.
Complaints about your personal information
If you have concerns about how your personal information has been handled, please contact JaDex in the first instance so that we can investigate.
You can find information about your rights and how to make a complaint on the Information Commissioner's Office website. Information Commissioner's Office
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our services, systems, professional requirements or applicable law.
The current version will be published on our website with the date it was last updated.
COOKIE POLICY
About this Cookie Policy
This Cookie Policy explains how Kit Wilson, trading as JaDex Health Hub, uses cookies and similar technologies on our website.
What are cookies?
Cookies are small files or pieces of information stored on or accessed from your device when you visit a website.
They can help websites operate correctly, maintain security, remember preferences and provide information about how websites are used.
How we use cookies
Our website may use cookies and similar technologies for purposes including:
Essential cookies
These are required for the website to function correctly, maintain security or provide functionality that you request.
Functional cookies
These may remember choices or preferences to improve your experience.
Analytics cookies
These may help us understand how visitors use our website, such as which pages are visited and how people navigate through the site.
Marketing cookies
Where used, these may help measure marketing activity or provide more relevant advertising.
Third-party services integrated into our website may also use cookies or similar technologies.
Your consent
Cookies that are strictly necessary for the website to provide a service you request may be used without your consent where permitted by law.
Where consent is required, non-essential cookies will not be used until you have made an appropriate choice through our cookie consent system.
You can accept, reject or manage non-essential cookies using the cookie controls provided on our website.
Analytics
Where we use analytics technologies that require consent, they will only be activated where the appropriate consent has been provided.
Third-party services
Our website is provided using Wix and may include links, embedded content or integrations supplied by other organisations.
These organisations may use their own cookies or similar technologies in accordance with their own privacy arrangements.
Managing your cookie choices
You can manage your choices through the cookie settings available on our website.
You can also control or delete cookies using your browser settings. Blocking certain cookies may affect how some website features operate.
Changes to this Cookie Policy
We may update this Cookie Policy when the website, technologies we use or applicable requirements change.
The current version will be available on this page.
ACCESSIBILITY STATEMENT
Accessibility at JaDex Health Hub
JaDex Health Hub wants our website and services to be as accessible and usable as reasonably possible.
We aim to make information clear, easy to navigate and accessible across commonly used devices and screen sizes.
Using our website
When developing and maintaining our website, we aim to consider accessibility in areas including:
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clear and consistent navigation;
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readable text and appropriate contrast;
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meaningful headings and page structure;
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descriptive links and buttons;
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alternative text for meaningful images where appropriate;
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keyboard accessibility where supported;
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responsive layouts for mobile and tablet devices; and
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avoiding unnecessary barriers to accessing important information.
We recognise that accessibility is an ongoing process and that some areas of the website may not yet be fully accessible to everyone.
If you need information in another way
If you have difficulty accessing information on our website or need information provided in a different format, please contact us.
We will make reasonable efforts to provide the information in an appropriate alternative way.
Email: info@jadexhealthhub.co.uk
Telephone: 07495570627
Visiting JaDex Health Hub
If you have an accessibility requirement that may affect your visit or appointment, please contact us before attending where possible.
We will be happy to discuss your requirements and any reasonable adjustments that may help you access our services.
Reporting an accessibility problem
If you encounter an accessibility problem on our website, please let us know.
Please tell us which page or feature caused difficulty and, where possible, what device or assistive technology you were using. This helps us investigate the problem and make improvements.
Keeping accessibility under review
We will review the accessibility of our website as the site and JaDex Health Hub continue to develop.